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The iPhone 11 was released on September 20, 2019 with a whopping 9 models, three of each: iPhone 11, 11 Pro and 11 Pro Max.
Learn about the common problems and fixes we've researched for you. If you can't find a solution on your own, CaseMogul has quality iPhone repair locations in Calgary, Vancouver, Lethbridge, Red Deer and Fort McMurray.
If your iPhone 11 has been exposed to water, immediately power it off and avoid charging it, as this can worsen the water damage. Remove the SIM card tray and check the Liquid Contact Indicator (LCI) inside—if it’s red, it confirms liquid exposure. To begin drying, gently pat the device dry and place it in a sealed bag with silica gel packets for at least 48 hours. Avoid using rice, heat, or compressed air, which can cause further damage. If this doesn't work, contact CaseMogul to repair your water damaged iPhone 11.
A number of iPhone 11 users have been complaining about their Bluetooth connection working intermittently, or shutting off altogether. This can be a real pain point, especially for those who are using Bluetooth to stream to wireless speakers, or send files. If you find yourself with Bluetooth issues on your iPhone 11, try these fixes: 1. Unpair & re-pair the Bluetooth device. This refreshes the connection and may fix any temporary glitches in the pairing process. 2. Reset the iPhone 11 network setting. Resetting network settings clears out all network-related configurations, including ones that could be conflicting with your Bluetooth settings. 3. Update your iOS to the latest release. Quite often Apple will find bugs in their code that will be resolved on the next software release. Dealing with Bluetooth issues can be frustrating. If these steps don't resolve your issue, contact CaseMogul.
If your iPhone 11 touch screen is not working, slow or unresponsive, the cause could be too many apps installed, creating a bottleneck. Also, ensure the screen is clean and dry. Restart the iPhone 11 and see if the screen is working. If the screen is still not responsive, clear the cache data and free up iOS storage space. If this still doesn't solve your touch screen issue, the screen could be damaged. Luckily CaseMogul repairs and replaces damaged and defective iPhone 11, 11 Pro and 11 Pro Max screens.
Many iPhone 16 Pro Max users have recently encountered an annoying issue where the Camera app crashes unexpectedly. This can be especially frustrating when trying to capture an important moment, only to be met with a black screen or an app that shuts down without warning. While restarting the device is a common troubleshooting step, it often provides only a temporary fix, as the issue tends to reappear soon after. Fortunately, there are several ways to resolve the iPhone 16 Pro Max Camera app crashes and restore smooth functionality: 1. Restart Your iPhone, 2. Update iOS to the Latest Version, 3. Clear Camera App Cache, 4. Remove or Adjust Your Phone Case, 5. Restore Your iPhone. If the camera app continues to crash after trying these methods, it’s time to reach out to Apple Support, or CaseMogul for a free, no obligation quote.
If your iPhone 11 is restarting frequently, the issue could stem from software glitches, a faulty battery, or even hardware problems. First, try a force restart, then check for software updates and update any apps. If the problem persists, consider checking your battery health, deleting potentially problematic apps, or even a factory reset. If these steps don't resolve the issue, it may indicate a hardware problem that requires professional diagnosis by CaseMogul.
Overheating is a common issue that can affect an iPhone 11 and 11 Pro's performance and longevity. The iPhone 11 Pro Max can get hot because of the faster processor compared to the previous generation. Try restarting your iPhone 11, checking for the latest iOS software updates, reducing screen brightness and closing background apps and features. If your iPhone 11, 11 Pro or 11 Pro Max continues to overheat, battery replacement or other internal component repair might be needed.
The iPhone 11, 11 Pro and 11 Pro Max have many complaints of fast battery drain, particularly showing up when the smartphone goes into standby mode. This happens because in standby mode iPhone 11's are drawing more power rather than reducing battery usage. Apple has determined the latest version of iOS to be the culprit. The latest iOS will address several issues, including the battery drain issue. If this doesn't work, a new battery could be needed. CaseMogul has a number of battery replacement options and usually can be replaced under 1-hour.
If your iPhone 11 is charging slowly or not at all, start by inspecting and gently cleaning the charging port using a soft brush or compressed air to remove dust or debris. Try a different Lightning cable and power adapter to rule out faulty accessories. Restart your device and check for any available iOS updates, as software glitches can sometimes cause charging issues. Persistent problems like “iPhone 11 charging slowly” or “iPhone 11 won’t charge” may indicate internal damage. If this doesn't work, contact CaseMogul to make your iPhone 11 charge again.
No, we do not charge a fee to diagnose your phone. We'll always do a free diagnostic for your device and confirm cost and timing with you before proceeding. There is never any obligation to repair your phone.
iPhone 11, 11 Pro or 11 Pro Max phone repair times depend on type of repair as well as availability of parts. While we stock most replacement parts, sometimes they are backordered or a specialty item. Phone repairs can range from 1-hour to a few days. We also have an online portal that you can use to track your phone's repair progress. Book a no-obligation quote to find out more.
Peace of Mind: Bring your phone back for any parts or labor related issues and we will fix it at no additional cost. Our Certified Repairs are backed by an industry-leading Limited Lifetime Warranty‡, so you can have peace of mind.
‡Limited Lifetime Warranty applies to select repairs made solely by CaseMogul only. CaseMogul has the right to refuse any warranty claim due to, but not limited to customer action or inaction. The Limited Lifetime Warranty waives select repair costs only and does not include shipping to CaseMogul locations, or any other additional costs. Battery repairs, charging port repairs, and iPhone motherboard repairs carry a 90-day repair warranty. Conditions and terms may change without notice.
We have more certifications and can fix more issues on more devices than other repair shops. We are a globally certified repair shop and have been in business for over 10 years. Our staff and techs go through training and ensure privacy, accuracy and quality in every repair.
We're so sure we have the best prices in town that we'll match any local competitor's regular advertised pricing. Plus,book a free, no-obligation repair appointment on our websiteand get $10 off your phone repair.
No, we will always give you a call ahead of time to get a confirmation before we proceed with any additional work.
We have a No Fix, No Charge policy. If we are unable to fix your device, then we will not charge you anything for our services!
You can email us atcustomcase@casemogul.com or chat with us during business hours and we can help you with any part of the process.
Here is what you should expect when coming to CaseMogul. Every CaseMogul has a similar layout for an easy shopping experience so everyone can conveniently find what they’re looking for.
Take a quick tour to see what you can expect at any of our 16+ locations!
At CaseMogul, we know your phone is more than just a device—it’s your connection to the people and moments that matter most.
We thrive on helping you with anything and everything to stay connected to what truly matters.
From phone protection, phone repair, and any and every phone inquiry we’re always happy to help!
For over 10 years, CaseMogul has been your leading brand for phone accessories and repairs. With over 16 locations and counting in Alberta and British Columbia, we are here to help keep you on what is truly important, staying connected and making memories.
From our products, repairs, and warranties, we show you why many of our customers trust CaseMogul.
No problem goes undiagnosed at CaseMogul. We can fix smartphones, tablets, laptops, gaming consoles and other electronic devices. There's a reason why other repair shops come to us in a pinch.
BOOK A REPAIR
Send us your device and we will fix it and return it to you in 5-10 business days. Our technicians typically do same-day repairs. Then your device will be tested, sanitized and couriered back to you. Remember to back up your phone data before you send it in.
Step 1: Contact us for a quote
Step 2: Ship your device according to our shipping instructions
Step 3: We send your device back with a tracking number
