Frequently Asked Questions | Phone Repair and Accessories

Will I ever be charged more than I was quoted? +

No, we will always give you a call ahead of time to get a confirmation before we proceed with any additional work.

I'm not sure what is wrong with my phone, is there a fee to do a diagnosis of what’s wrong with my phone? +

No, we do not charge a fee to diagnose your phone. We'll always do a free diagnostic for your device and confirm cost and timing with you before proceeding.

If you attempt to repair my device but was ultimately unsuccessful, is there a fee for your labour and your services even though the phone was not fixed? +

Experts in everything electronics, our team of diverse technicians specializes in different types of cell phone repair, tablet repair, and desktop or laptop repair. Together, we can repair all phone, iPad or tablet, or computer issues by offering unrivalled phone or iPad repair services such as:

Moreover, our team of technical phone repair technicians can repair all components of electronic devices including iPhone, iPad, desktop, or laptop. Our repair services include:

You repaired my phone and now there is something else wrong with it, what do I do? +

Most of our repairs come with a Lifetime Warranty! Certain parts (such as batteries) are excluded due to wear and tear, but will still come with a 90-day warranty. If you are having any issues at all, give your repair location a call and we would be happy to assist you.

How do I get a status update on my phone or smart device repair? +

You can call your repair location directly for a status update. The phone numbers for all our locations are in our main menu under "Find a Location".

Alternatively, if you have your ticket number, you can search your status online by clicking "Check your Repair Status" under the tab "Our Repair Services" as well.

What does your limited lifetime warranty‡ cover? +

We cover any manufacturer's defects, which includes everything outside of physical or water damage caused by the user.

If you are ever in doubt, you’re always welcome to give us a call or bring it by the store. We we want to make sure you're 100% happy with our workmanship, so don’t hesitate to reach out.

‡Limited Lifetime Warranty applies to select repairs made solely by CaseMogul only. CaseMogul has the right to refuse any warranty claim due to, but not limited to customer action or inaction. The Limited Lifetime Warranty waives select repair costs only and does not include shipping to CaseMogul locations, or any other additional costs. Battery repairs, charging port repairs, and iPhone motherboard repairs carry a 90-day repair warranty. Conditions and terms may change without notice.

Are you able to repair just the glass on a screen instead of changing the whole LCD assembly? +

Yes, we’re proud to say that we are one of the few repair shops that have the skillset to do this type of work. This is why our prices on some of our tablets and phones are relatively cheaper than our competitors.

The device that I need repaired is not displayed on your website. Can you still repair my device? +

We can fix nearly any electronic device. If you don’t see your device displayed, please message us on webchat, we would be happy to assist you and provide you a quote and an estimated repair timeframe.

If I have purchased the parts, are you able to just help me with installing it onto the phone? +

In these types of scenarios, we do charge a flat labour fee of $50 for our services. We will not be able to provide warranty on the parts you have brought in as we have not vetted your supplier but we will ensure that your device is working perfectly before we send you off.

Frequently Asked Questions Phone Repair and Accessories