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Frequently Asked Questions | Phone Repair and Accessories

Will I ever be charged more than I was quoted?

No, we will always give you a call ahead of time to get a confirmation before we proceed with any additional work.

I'm not sure what is wrong with my phone, is there a fee to do a diagnosis of what’s wrong with my phone?

No, we do not charge a fee to diagnose your phone. That will always be free.

If you attempt to repair my device but was ultimately unsuccessful, is there a fee for your labour and your services even though the phone was not fixed?

We have a No Fix, No Charge policy. If we are unable to fix your device then we will not charge you anything for our services!

You repaired my phone and now there is something else wrong with it, what do I do?

All our repairs come with a 90 day warranty, even if it is past the 90 days, we want to make sure you are 100% satisfied and happy with our workmanship. Bring it back with your original receipt and we can take a closer look for you.

Is there a number to call to get an status update for my phone?

Yes, our [Locations Page - Link] contains all the contacts to reach our locations directly. You can also chat with us here online, or you can send us an email at info@casemogulrepairs.com

What does your limited lifetime warranty cover?

We cover any manufacturer's defects, this warranty includes anything outside of physical damage caused by the user. We also stand behind our work. If you are ever in doubt, you’re always welcome to give us a call or bring it by the store. We really mean it when we want to make sure your 100% happy with our workmanship so don’t hesitate to reach out.

Are you able to repair just the glass on a screen instead of changing the whole LCD assembly?

Yes, we’re proud to say that we are one of the few repair shops that have the skillset to do this type of work. This is why our prices on some of our tablets and phones are relatively cheaper than our competitors.

The device that I need repaired is not displayed on your website. Can you still repair my device?

We can fix nearly any electronic device. If you don’t see your device displayed, please message us on webchat, we would be happy to assist you and provide you a quote and an estimated repair timeframe.

If I have purchased the parts, are you able to just help me with installing it onto the phone?

In these types of scenarios, we do charge a flat labour fee of $50 for our services. We will not be able to provide warranty on the parts you have brought in as we have not vetted your supplier but we will ensure that your device is working perfectly before we send you off.

I’ve been told that my device has a motherboard problem. Are you able to repair motherboards or change motherboards?

Yes, we are one of the few repairs shops that has the ability to repair motherboard issues. Bring it in and we can take a look. We are confident that we have one of the highest success rates for motherboard repairs.

How do I track my order?

Do you offer returns or exchanges?

Yes we offer returns and exchanges within 14 days of purchase if you are unhappy with your purchase.

Where do you ship?

CaseMogul ships to anywhere in Canada.

What are your shipping rates?

We will be using Canada Post shipping so you can expect typical Canada Post shipping rates.

How long does shipping take?

We will be using Canada Post shipping so you can expect typical Canada Post shipping times.

Can I order online and pickup in store?

Yes absolutely, please select this option when checking out.

Can I make changes to my custom case after I've submitted it?

Typically no, but if you email us right away before we put your case into production we should be able to make changes.

How long does it take to ship my custom order?

It typically takes 1-2 business days to produce the custom case. Once it’s produced the shipping time should be similar to typical Canada Post shipping times.

How can I contact your customer care team regarding Custom Cases?

You can message us on our webchat or email us at customcase@casemogul.com.

Can I pick up my custom order at a store?

Yes absolutely, please select this option when checking out.

Can I return my custom case order?

No, unfortunately we do not allow you to return custom cases. However if you do have an issue, please do let us know and we will reach out and work hard to find a solution that you are happy with.