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The iPhone 16 was released in September, 2024 with four models, 16, 16 Plus, 16 Pro and 16 Pro Max. and is the 18th generation of iPhones, succeeding the iPhone 15.
Learn about the common problems and fixes we've researched for you. If you can't find a solution on your own, CaseMogul has quality iPhone repair locations in Calgary, Vancouver, Lethbridge, Red Deer and Fort McMurry.
The iPhone 16 and 16 Pro have many complaints of fast battery drain, particularly showing up when the smartphone goes into standby mode. This happens because in standby mode iPhone 16's are drawing more power rather than reducing battery usage. Apple has determined the latest version of iOS to be the culprit. iOS 18.1 will address several issues, including the battery drain issue. If this doesn't work, a new battery could be needed. CaseMogul has a number of battery replacement options and usually can be replaced under 1-hour.
Overheating is a common issue that can affect an iPhone 16 and 16 Pro's performance and longevity. The iPhone 16 Pro Max can get hot because of the A18 Pro Chip's high performance, the iPhone 16 Pro Max's battery size and fast charging, hardware issues, older software and direct heat. Try restarting your iPhone 16, checking for the latest iOS software updates, reducing screen brightness and closing background apps and features. If your iPhone 16 or 16 Pro continues to overheat, battery replacement or other internal component repair might be needed.
If your iPhone 16 touch screen is not working, slow or unresponsive, the cause could be the camera control. The display can become unresponsive with even a tiny amount of accidental contact. Ensure the screen is clean and dry. Restart the iPhone 16 and see if the screen is working. If the screen is still not responsive, clear the cache data and free up iOS storage space. If this still doesn't solve your touch screen issue, the screen could be damaged. Luckily CaseMogul repairs and replaces damaged and defective iPhone 16, 16 Plus, 16 Pro and 16 Pro Max screens.
Since day one the Apple iPhone 16 has suffered from random reboots and restarts. The recent iOS 18.0.1 update does not seem to solve the issue. Some sources say that the restarts have been due to system apps and their high frequency use. Restarts have also been reported when the iPhone 16/16 Plus/16 Pro/16 Pro Max is in standby mode. Luckily, the iOS 18.1 release has addressed this issue. If your phone is not up to date, you can go ahead and download the latest iOS release. Or, if you'd rather let a repair shop handle it, CaseMogul will be happy to assist.
Many iPhone 16 Pro Max users have recently encountered an annoying issue where the Camera app crashes unexpectedly. This can be especially frustrating when trying to capture an important moment, only to be met with a black screen or an app that shuts down without warning. While restarting the device is a common troubleshooting step, it often provides only a temporary fix, as the issue tends to reappear soon after. Fortunately, there are several ways to resolve the iPhone 16 Pro Max Camera app crashes and restore smooth functionality: 1. Restart Your iPhone, 2. Update iOS to the Latest Version, 3. Clear Camera App Cache, 4. Remove or Adjust Your Phone Case, 5. Restore Your iPhone. If the camera app continues to crash after trying these methods, it’s time to reach out to Apple Support, or CaseMogul for a free, no obligation quote.
The iPhone 16 has a well defined and focused NFC antenna along the top edge. This design results in needing to place the top edge over the NFC tag (typically within a few centimeters or an inch). This usually results in a good connection for the NFC or Apple Pay transaction to work. But what happens when NFC or Apple Pay doesn't work? The good news is that there are some potential fixes. Here’s what to try if you’re having problems with NFC not working on your iPhone 16. 1. Try removing the case. The case may be interfering with the connection, especially if the case is particularly bulky. 2. Toggle AirPlay OFF and ON to try and clear anything blocking the connection. 3. Set AirDrop visibility to EVERYONE. Your AirDrop settings could be affecting how NFC works. 4. Restart your phone or update your iOS. If none of these steps work, try contacting CaseMogul and we'll figure it out!
A number of iPhone 16 users have been complaining about their Bluetooth connection working intermittently, or shutting off altogether. This can be a real pain point, especially for those who are using Bluetooth to stream to wireless speakers, or send files. If you find yourself with Bluetooth issues on your iPhone 16, try these fixes: 1. Unpair & re-pair the Bluetooth device. This refreshes the connection and may fix any temporary glitches in the pairing process. 2. Reset the iPhone 16 network setting. Resetting network settings clears out all network-related configurations, including ones that could be conflicting with your Bluetooth settings. 3. Update your iOS to the latest release. Quite often Apple will find bugs in their code that will be resolved on the next software release. Dealing with Bluetooth issues can be frustrating. If these steps don't resolve your issue, contact CaseMogul.
This specific screen problem appears to affect Pro model iPhones that are supposed to have a 120Hz refresh rate. Some users have claimed the refresh rate for their iPhone 16 Pro and iPhone 16 Pro Max won't go above 80Hz. This has an especially crippling effect when gaming. Some have suggested that Apple could be limiting their screen refresh rate to conserve battery power and to reduce overheating issues. This could occur after a buggy iOS update (for instance the iOS 18.2.1 update). Like with many hardware concerns, a software update could be the fix. Another crucial thing to check is the Accessibility settings. In the Accessibility settings for your iPhone 16 Pro or Pro Max you can limit yor frame rate. Ensure you go into Acessibility > Motion > Limit Frame Rate. If this is turned on, it will downgrade your fresh rate to 60Hz. Ensure the setting is off to ensure you are getting the full refresh rate for your iPhone 16 Pro & Pro Max. If after doing these two things you still notice your phone's refresh rate lagging, set up a free diagnostic with CaseMogul to get your phone running smooth.
No, we do not charge a fee to diagnose your phone. We'll always do a free diagnostic for your device and confirm cost and timing with you before proceeding. There is never any obligation to repair your phone.
iPhone 16, 16 Plus, 16 Pro or 16 Pro Max phone repair times depend on type of repair as well as availability of parts. While we stock most replacement parts, sometimes they are backordered or a specialty item. Phone repairs can range from 1-hour to a few days. We also have an online portal that you can use to track your phone's repair progress. Book a no-obligation quote to find out more.
Peace of Mind: Bring your phone back for any parts or labor related issues and we will fix it at no additional cost. Our Certified Repairs are backed by an industry-leading Limited Lifetime Warranty‡, so you can have peace of mind.
‡Limited Lifetime Warranty applies to select repairs made solely by CaseMogul only. CaseMogul has the right to refuse any warranty claim due to, but not limited to customer action or inaction. The Limited Lifetime Warranty waives select repair costs only and does not include shipping to CaseMogul locations, or any other additional costs. Battery repairs, charging port repairs, and iPhone motherboard repairs carry a 90-day repair warranty. Conditions and terms may change without notice.
We have more certifications and can fix more issues on more devices than other repair shops. We are a globally certified repair shop and have been in business for over 10 years. Our staff and techs go through training and ensure privacy, accuracy and quality in every repair.
We're so sure we have the best prices in town that we'll match any local competitor's regular advertised pricing. Plus,book a free, no-obligation repair appointment on our websiteand get $10 off your phone repair.
No, we will always give you a call ahead of time to get a confirmation before we proceed with any additional work.
We have a No Fix, No Charge policy. If we are unable to fix your device, then we will not charge you anything for our services!
You can email us atcustomcase@casemogul.comorchat with usduring business hours and we can help you with any part of the process.
Here is what you should expect when coming to CaseMogul. Every CaseMogul has a similar layout for an easy shopping experience so everyone can conveniently find what they’re looking for.
Take a quick tour to see what you can expect at any of our 16+ locations!
At CaseMogul, we know your phone is more than just a device—it’s your connection to the people and moments that matter most.
We thrive on helping you with anything and everything to stay connected to what truly matters.
From phone protection, phone repair, and any and every phone inquiry we’re always happy to help!
For over 10 years, CaseMogul has been your leading brand for phone accessories and repairs. With over 16 locations and counting in Alberta and British Columbia, we are here to help keep you on what is truly important, staying connected and making memories.
From our products, repairs, and warranties, we show you why many of our customers trust CaseMogul.
No problem goes undiagnosed at CaseMogul. We can fix smartphones, tablets, laptops, gaming consoles and other electronic devices. There's a reason why other repair shops come to us in a pinch.
BOOK A REPAIR
Send us your device and we will fix it and return it to you in 5-10 business days. Our technicians typically do same-day repairs. Then your device will be tested, sanitized and couriered back to you. Remember to back up your phone data before you send it in.
Step 1: Contact us for a quote
Step 2: Ship your device according to our shipping instructions
Step 3: We send your device back with a tracking number
