Frequently Asked Questions
If you don't know, now you know :)
What is your shipping policy?
CaseMogul ships to anywhere in Canada for free† We will be using Canada Post shipping so you can expect typical Canada Post shipping times.
†Some exceptions apply. Qualifying amount may change. The free shipping offer applies to select items for delivery by standard shipping only (no tracking number available). Offer is not applicable towards the shipping costs for returned items or towards the purchase of online gift cards. Offer is not valid on previous purchases. Offer valid only while supplies last and not applicable to cancelled orders due to out-of-stock merchandise. No cash value.
†Some exceptions apply. Qualifying amount may change. The free shipping offer applies to select items for delivery by standard shipping only (no tracking number available). Offer is not applicable towards the shipping costs for returned items or towards the purchase of online gift cards. Offer is not valid on previous purchases. Offer valid only while supplies last and not applicable to cancelled orders due to out-of-stock merchandise. No cash value.
Is there someone I can contact to ask questions about creating a custom phone case?
You can email us at customcase@casemogul.com or chat with us during business hours and we can help you with any part of the process.
What is your return policy?
We offer 14-day, no hassle returns for phone cases & accessories. We'll of course try to help you resolve your issue, but if you just changed your mind, we offer full refunds. The product must be returned by you to receive your refund.
How do I get my case faster?
Choose expedited shipping to receive your order faster, this will include a tracking number. If you are on a tight timeline we recommend *not* using our Standard (free) shipping option or Standard with Tracking because it can take anywhere from 2-12 days (or more). Unfortunately we have no control over shipping delays.